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Number of items: 3.
Silvestro, Lucia Lowri 
ORCID: https://orcid.org/0009-0003-9632-4404
(2023).
An empirical investigation of the effects of empathy of apology and monetary compensation on customers’ revenge desires after double deviations.
University of Birmingham.
Ph.D.
Dinnage, Mark James (2018). Exploring organisational use of negative emotions on Facebook and their effect on brand perceptions. University of Birmingham. M.Sc.
Barnes, Julian ORCID: https://orcid.org/0000-0001-8640-5946
(2022).
From wallet to mobile: exploring how mobile payments create customer value in the service experience.
University of Birmingham.
Ph.D.