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Eggins, Timothy William (2013). An exploration of process variability and its management: a case study of four star hotels. University of Birmingham. D.B.A.

Githii, Michael Wainaina (2017). Information Intensive Service operations: links between service concept, customer inputs and service process design. University of Birmingham. Ph.D.

This list was generated on Thu Nov 30 04:08:20 2023 GMT.