Performance Measurement in the Social Housing Sector in England: the Case of Housing Associations

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http://eprints.org/relation/isVersionOf http://etheses.bham.ac.uk/id/document/926 http://eprints.org/relation/isVolatileVersionOf http://etheses.bham.ac.uk/id/document/926 http://eprints.org/relation/isIndexCodesVersionOf http://etheses.bham.ac.uk/id/document/926 archive 4031 disk0/00/00/03/81 2009-11-25 14:26:59 2019-01-17 17:00:31 2011-07-19 16:16:41 thesis show 0 Ham Young Jin Watson C. J. Smith Mike University of Birmingham Performance Measurement in the Social Housing Sector in England: the Case of Housing Associations unpub H1 30sch_ppol Housing Association, Performance Measurement Performance measurement was introduced and, many would argue, imposed on the social housing sector but now there is a growing interest in its intrinsic benefits to public organisations themselves, not only for internal regulation but also as a means of demonstrating social accountability. This thesis is about performance measurement in practice but it sets this within the framework of various theoretical approaches to the subject. The thesis proposes four research questions: why do housing associations measure performance; how is performance information used - by whom and for what purposes; what factors influence the development of performance measurement; and what has the performance measurement approach changed in the housing association sector? Through a discussion of the literature on performance measurement in the context of performance management and practical case studies, the thesis answers the four research questions. The central conclusion of the thesis is that performance measurement is a significant driver of the use of performance information in social housing management, in particular for decision-making on the delivery of housing services. The thesis reveals the hybrid nature of performance measurement, where managerial and social values currently prevail, in contrast to the traditional assumption of a dominant ‘political control’ role. 2009-12-10 2009-10 graduation eng author unchecked This unpublished thesis/dissertation is copyright of the author and/or third parties. The intellectual property rights of the author or third parties in respect of this work are as defined by The Copyright Designs and Patents Act 1988 or as modified by any successor legislation. Any use made of information contained in this thesis/dissertation must be in accordance with that legislation and must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the permission of the copyright holder. ubira@lists.bham.ac.uk public 329 University of Birmingham School of Geography, Earth and Environmental Sciences d_ph na 2009-12-10 graduation