Internal meetings: the process of decision-making in workplace discourse

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http://eprints.org/relation/isVersionOf http://etheses.bham.ac.uk/id/document/20963 http://eprints.org/relation/isVolatileVersionOf http://etheses.bham.ac.uk/id/document/20963 http://eprints.org/relation/isIndexCodesVersionOf http://etheses.bham.ac.uk/id/document/20963 archive 4031 disk0/00/00/34/90 2012-06-27 15:12:46 2019-01-23 09:56:24 2012-06-27 15:12:46 thesis show 0 Lohrová Helena Koester Almut University of Birmingham Internal meetings: the process of decision-making in workplace discourse unpub HF P1 PE 10col_artl PDF available to order from EThOS: EThOS ID 555168 The thesis argues that by mapping three selected discursive practices – Explanations, Accounts, and Formulations – and by interpreting their respective roles and interrelations, it is possible to assess how, through talk, decisions are developed and implemented in meetings. Drawing on a longitudinal, year-long observation of business meetings undertaken by managerial teams in a large UK Chamber of Commerce and on analyses of authentic audio data, the thesis investigates how decision making is enacted in meetings discourse in the context of organisational change. A structured, Conversation-analytical approach is employed to examine the transcribed data and develops a macro-/micro- matrix within which to understand the behaviour and influences of the practices on decision-making. The research specifically expands the role of Explanations and furthers the established communicative properties of Accounts and Formulations proposed in the ground-breaking work of Scott and Lyman (1968) and Heritage and Watson (1979), respectively. Most importantly, the analysis identifies the significance of long turns in the meetings data, and documents the link between decision-making and the recurrence and clustering of the three practices in or around these. 2012-07 2012-05 graduation eng author unchecked This unpublished thesis/dissertation is copyright of the author and/or third parties. The intellectual property rights of the author or third parties in respect of this work are as defined by The Copyright Designs and Patents Act 1988 or as modified by any successor legislation. Any use made of information contained in this thesis/dissertation must be in accordance with that legislation and must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the permission of the copyright holder. public 435 University of Birmingham School of English, Drama and American & Canadian Studies, Department of English Literature d_ph na 2012-07 graduation