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Performance Management, gaming and police practice: a study of changing police behaviour in England and Wales during the era of New Public Management.

Patrick, Rodger (2009)
Ph.D. thesis, University of Birmingham.

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This thesis examines the nature of ‘gaming’ in the police service and the extent to which it distorts policing priorities and performance measures. Performance Management, which formed an integral part of New Public Management, was introduced gradually to the police service in England and Wales during the 1990s. The Police and Magistrates Court Act 1994 gave Chief Officers of Police greater freedom on how they spent their budget allocation but there was an expectation that this would result in increased efficiency and improved performance. The Police Reform Act 2002 continued this trend by empowering the Home Secretary to set annual performance targets which the Police Service was expected to deliver. Performance management systems provided the means by which efficiency could be measured thus enabling central government to exert pressure on police forces to improve performance in the areas prioritised. However, for such improvements to be real, not just illusory, it was necessary to ensure the dysfunctional effects of ‘gaming’ behaviour were guarded against. Controlling such behaviour presents a challenge for those responsible for the regulation and governance of the service. This thesis examines the impact of Performance Management on ‘gaming’ behaviour and vice versa within the police service. It identifies and presents evidence on the nature and extent of ‘gaming’ and its impact on police behaviour. The limited effectiveness of the regulatory bodies in addressing ‘gaming’ are also reviewed and inadequacies, both strategic and operational, identified.

Type of Work:Ph.D. thesis.
Supervisor(s):Raine, John W. and Coulson, Andrew (1944-)
School/Faculty:Colleges (2008 onwards) > College of Social Sciences
Department:Institute of Local Government Studies
Keywords:Performance Management, Gaming, Police Deviance, Regulation, Accountability
Subjects:HV Social pathology. Social and public welfare
JS Local government Municipal government
Institution:University of Birmingham
ID Code:534
This unpublished thesis/dissertation is copyright of the author and/or third parties. The intellectual property rights of the author or third parties in respect of this work are as defined by The Copyright Designs and Patents Act 1988 or as modified by any successor legislation. Any use made of information contained in this thesis/dissertation must be in accordance with that legislation and must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the permission of the copyright holder.
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