Allen, Caroline (2009)
Ph.D. thesis, University of Birmingham.
This action research study considers the challenges of organisational culture, leadership and management, staff development and collaboration in achieving quality of provision in educational and other services for people with profound and complex learning difficulties/disabilities. A holistic paradigm is formed from the study, in which the organisation is considered as an entity of which each learner and staff member is an element of the whole. Development of emotional intelligence competencies in addition to specialist skills and knowledge is explored, in relation to improving the responsiveness of staff to individual learner needs. The study casts a spotlight on the benefits of continuous creative dialogue within and between organisations that centres on the quality of experience of each person with profound and complex learning difficulties/disabilities as a potential partner in the development of the organisation.
This unpublished thesis/dissertation is copyright of the author and/or third parties. The intellectual property rights of the author or third parties in respect of this work are as defined by The Copyright Designs and Patents Act 1988 or as modified by any successor legislation. Any use made of information contained in this thesis/dissertation must be in accordance with that legislation and must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the permission of the copyright holder.
Repository Staff Only: item control page