Allen, Caroline (2009)
Ph.D. thesis, University of Birmingham.
| AbstractThis action research study considers the challenges of organisational culture, leadership and management, staff development and collaboration in achieving quality of provision in educational and other services for people with profound and complex learning difficulties/disabilities. A holistic paradigm is formed from the study, in which the organisation is considered as an entity of which each learner and staff member is an element of the whole. Development of emotional intelligence competencies in addition to specialist skills and knowledge is explored, in relation to improving the responsiveness of staff to individual learner needs. The study casts a spotlight on the benefits of continuous creative dialogue within and between organisations that centres on the quality of experience of each person with profound and complex learning difficulties/disabilities as a potential partner in the development of the organisation.
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